Eurodesk Competence Framework: Paving the way for quality youth information services

10 April 2018

Eurodesk operates its network via the 36 national coordinators connected to over 1000 local information providers in 34 European countries (our Eurodesk multipliers). Eurodesk raises awareness on learning mobility opportunities and encourages young people to become active citizens. Our services are public and free of charge. If a young people wants to go abroad to learn, volunteer, work or simply to discover other cultures – they can start with us. But who is delivering this information to young people and those working with them?


Eurodesk has recently adopted a “Competence Framework of Eurodesk Mobility Advisors” that provides a common framework about the key competences involved in such as role. The term has been coined to give a common name and recognition to all different formats of delivering the ‘core business’ of Eurodesk – namely, providing information about mobility opportunities to young people all over Europe.


To focus on competencies is about questioning how people go about having the work done and considering the behaviours an individual demonstrates. The Framework has been developed in a bottom-up process: from the identified behaviours to competencies, and from competencies to competence clusters. The current framework contains 12 competencies, grouped into 3 competence area. Each competence contains a short definition and a list of behavioural indicators.


After a period of consultations and feedback, the Competence Framework has been finalised and will serve as a basis for the development of tools for its implementation. The framework aims to support the Eurodesk training and development plan and the overall quality of the network while giving greater visibility and recognition to the work of Eurodesk youth information workers. It is flexible enough to be used in diverse national Eurodesk realities.


Together with the Competence Framework, a practical manual and training tools will reinforce the clarity of the role, and the recognition and the identity of Eurodesk mobility advisors.


Download the intro publication to the Eurodesk Competence Framework from here.

Print Friendly, PDF & Email

Stay updated.

Subscribe to the monthly Eurodesk newsletter. 


Eurodesk Brussels Link 
Place Stephanie 6
1050, Brussels
[email protected]

This website has been funded with support from the European Commission. reflects the views of the author (Eurodesk) only, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

© Eurodesk, 2024. Eurodesk is a registered trademark of Eurodesk Brussels Link.